Merveille Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

- Countries: We currently ship to all regions within the United Kingdom

- International shipping is not offered.

Shipping Cost

- Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

- Last Order Time: 22:00 (GMT+01:00, Stockholm).

- Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

- Transit Time: 5-7 business days.

- Business Days: Shipments occur Monday to Friday.

- Total Delivery Time: It will take a total of 6-9 business days to receive your order.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Details

- Courier Services: We ship via Evri Home and Royal Mail across the UK.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Tracking Instructions

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track your order

- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us

Missing Items Procedure

- Reporting Missing Items: Contact our customer service after receiving your package via support@merveille.co.uk

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return Policy

For information regarding returns and refunds, please visit our Return & Refund policy.

Company Information:

Website name: Merveille

Company name: LL Commerce AB

Address: Peter Möllers Väg 7 312 77 Skottorp, Sweden

E-Mail: Support@merveille.co.uk

Contact Form: Contact Us

Phone: +46 72 397 50 97

Company number: 559458-6884

TAX Number: SE559458688401

 

Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT+01:00, Stockholm).

We aim to respond to all emails within 1–2 business days.