Return and Refund Policy

 

This Return and Refund Policy applies to all purchases made through the Merveille website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Email: Support@merveille.co.uk

Phone: +46 72 397 50 97

Address: Peter Möllers Väg 7 312 77 Skottorp, Sweden

30-Day Returns

At Merveille, we want you to feel confident with your purchase. That’s why we’ve made our return process clear and easy to follow.

Return Policy Overview

• Return Window: You have 30 days from the date you receive your order to return items.
• Item Condition: Products must be unused, in original condition, and returned with original packaging and tags.
• Customer Support: Our team is here to assist you every step of the way.

Return Shipping Costs

• For Defective, Damaged, or Incorrect Items: You will not be charged.
• For Change of Mind or Customer Error: No problem — we’ll assist you with the return process and ensure you have everything needed to send the item back. You must arrange and pay for the return shipping to the address provided. Return shipping costs are approximately 13£. Please note that actual return shipping costs may vary depending on the carrier and location.

How to Return an Item

1. Contact Us: Email Support@merveille.co.uk with your order number and reason for return.

2. Receive Instructions: Our team will provide return authorization and instructions.

3. Pack Your Item: Securely repack the item in its original packaging, including all tags and accessories.

4. Print Return Label: Once your return is approved, you’ll receive the necessary instructions to prepare your package.

5. Ship It Back: Drop the package at your nearest carrier location as instructed.
   

Return address:

Returns & Fulfilment are handled through our international fulfilment partner.
Approved returns should be sent to the address provided by our customer support team.

Return address:
A301, Yuanfen Science Park
BUlong Road #58, Longhua District
Shenzhen, Guangdong, China
Tel: +86 150 1357 5733

Please note: Returns must be authorised by our customer support team before being sent.

Refund Process

• Inspection: Once we receive your item, we’ll check it to ensure it meets return conditions.
• Refund: Refunds are processed within 14 days after approval and will be issued to your original payment method.

Exchanges

Need a different size, color, or item? Let us know and we’ll help arrange an exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable on their product page.

Need Help?

Visit our FAQs or contact us directly.

Company Information:

Website name: Merveille

Company name: Zepophan Limited

Adress: UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG

Operational Address: Peter Möllers Väg 7, 312 77 Skottorp, Sweden

E-Mail: Support@merveille.co.uk

Contact Form: Contact Us

Phone: +46 72 397 50 97

 

Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT+01:00, Stockholm).

We aim to respond to all emails within 1–2 business days.